24/7 Support

We understand the importance of having the support you need, whenever you need it. Our global support team is available to assist clients all day, every day.

We’re always here to help

The marketing world never truly sleeps, which is why we provide year-round support for your questions and technical issues. Our team is always here to provide the assistance you need, no matter your time zone.

Resolve issues
If a problem ever occurs, we’re here to fix it. We’ll troubleshoot your issue, restore service as quickly as possible, and provide progress updates along the way.
Answer questions
We’re all human — which means we all need help sometimes. Our support experts are always available to provide answers regarding your platform questions.
Platform assistance and guidance
Getting support is easy. Our online portal allows you to ask questions or get help from our global support team. You can also check the status of open cases or browse the knowledge base for helpful hints.
Flexible support offerings
All Cheetah Digital licenses include a free level of support with easy access to our technical resources for answers and technical assistance. For clients with more robust support requirements, we also have paid support options available.

The support you need, no matter your time zone

Being a global, enterprise organization means your marketing efforts and solutions never sleep. Our global support team is always available to provide technical knowledge and assistance, no matter how big or small your need might be.

With our client portal, you can access friendly, professional, and prompt platform support whenever an issue may arise.


Marketing is hard

Working with a marketing partner shouldn’t be. We purposefully designed our platform, services, and support to make your job easier. We strive to ensure every interaction you have with our team is knowledgeable, reliable, and proactive — even when a support need arises at an odd hour.